Closed
60
AFC/RFQ/MH/54/2026
Single Lot
Request For Quotation Method
Non-consultancy services
Zimbabwe PPDPA Act Rules
Internally Generated Funds
Hurudza
Software Development and Computer Applications, Computer Security Systems Installation and Consultants Services,Telecommunication, Internet-based and Related Systems Installations & Maintenance (including Website development, domain registration and hosting etc.)
1 Year(s)
AFC HOLDINGS
15-Jun-2026 02:13 PM
RENEWAL OF CONTRACT FOR PROVISION OF CONTACT CENTER OMNICHANNEL SERVICES
| Project Name: RENEWAL OF CONTRACT FOR PROVISION OF CONTACT CENTER OMNICHANNEL SERVICES |
| Description: RENEWAL OF CONTRACT FOR PROVISION OF CONTACT CENTER OMNICHANNEL SERVICES |
| Item No. | UNSPSC | Lot Name | Lot Description | Quantity | Unit of Measure |
|---|---|---|---|---|---|
| 1 | 43230000 | Software | Renewal of a Contact Center system license refers to details in the Terms of Reference (TOR) in the SBD. Bidders to take note of the licensing requirements for the Renewal of Contact Centre Management system. 3CX provides telephony and voice call management and Freshdesk supporting ticketing, social media integration and customer interaction. The system must be able to provide reports. These platforms are fully implemented, configured and embedded within the contact Centre’s daily operation s, supporting service delivery, issue resolution and service level monitoring | 1 | Work |
| 2 | 81112200 | Software maintenance and support | Software maintenance and support Annual SLA | 1 | Work |